Terms & Conditions

D for Dog is a UK based business. All goods are despatched from the United Kingdom. We despatch to addresses in the United Kingdom (including Northern Ireland & Isle of Man).

Terms and Conditions

Making a Purchase

Making a purchase could not be easier. Simply browse our store and add any items that you wish to buy into your shopping basket. After you have finished your selection, chose how you would like to pay and complete the payment process.

We reserve the right not to process any incomplete or incorrect orders. We reserve the right to refuse any orders that we deem are in breach of copyright or are unsuitable for sale to the general public.

Payment and Security

We accept online orders and payment by credit or debit card via a secure online payment system from Barclays bank ePDQ. Your card details are entered via their secure PCI DSS compliant server. D for Dog do not take, process or store any debit or credit card details. Customers may also chose to pay by PayPal, if they prefer.

We do not accept orders or payments by phone. We do not accept cheques or postal orders. All orders and payments must be processed securely online.

We are 3D Secure for debit and credit card payments via Barclays Bank ePDQ. 3D Secure is a scheme implemented by the banks and card schemes as a method of attempting to reduce card fraud. It is effectively a system similar to Chip and Pin, but for internet transactions. It requires the cardholder to enrol and select a password for each card they use for internet purchases. When the customer has submitted their payment details they will be redirected to their card issuing bank and asked to enter certain details to authenticate themselves as the cardholder. 3D Secure is Chip & Pin for online transactions. The scheme reduces online card fraud and makes online shopping safer for you, the customer. If a site does not offer 3D Secure, ask them why. D for Dog consider it a vital step in combating card fraud and making online shopping safer for everyone.

Shipping and Handling

Delivery is within the United Kingdom (including Northern Ireland & Isle of Man). Our postage and packing costs are dependent on the items in your final order and can range from £1.00 upwards. Parts of your order may be despatched separately. This will be at no extra cost to you, the customer.

P&P is quoted for mainland UK only. P&P may be higher for couriered items if the delivery address is Scottish Highlands, Northern Ireland etc. We will contact you if postage costs are going to be higher than those stated online.

Despatch

Despatch times for different items can vary. The average despatch time for a standard item is 1-2 working days. Some personalised items have despatch times of up to 14 working days and some specialised or made to order items have longer despatch times. For an item's despatch time please check the item description. Each item's despatch time is stated in the item's description. We will contact you if despatch times are likely to be longer than those stated.

Returns and exchanges for non-personalised items: are accepted providing that we have been informed by email within 7 days of receipt and the item is returned in its original unused condition (resalable condition with any labels and/or packaging still intact) to the specific address that we will provide (please email us for an exchange/return form). This must be done within 2 weeks of the issue of the return/exchange form. Faulty goods will be exchanged or refunded in full. For all other returns or exchanges, the customer is liable for postage costs and refunds will exclude the cost of P&P.

Returns and exchanges for personalised, bespoke or made to order items: are prohibited and refunds are only provided in the case of faulty or damaged items.

Returns and exchanges of pet caskets, urns and memorials: are prohibited and refunds are only provided in the case of faulty or damaged items.

Please allow 1-2 weeks for exchanges and returns to be processed.

IMPORTANT - For all returns and exchanges you must first contact us via email at info@dfordog.co.uk. Please state your order number, item for return or exchange and reason for return or exchange. We will then issue you with a returns address which you must return the item to within 2 weeks of the return or exchange request. In the case of exchanges, you will be liable to pay any extra amounts due for the new product (for example if a larger size carries a higher cost) and you may also be charged for re-despatch. You will be informed of any charges before we proceed with the exchange.

D for Dog are not responsible for return postage or packages that do not reach us and we will not refund or exchange returned items that become lost. The customer is therefore advised to send returns via recorded or special delivery or any other manner that ensures the parcel is guaranteed to arrive, tracked or covered for the full cost of the item(s).

Gift eVouchers

D for Dog Gift eVouchers are valid for 12 months from the date of purchase. Gift eVouchers can be used online to purchase any items available at the D for Dog online shop. Gift eVouchers cannot be used without the Gift eVoucher code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other Gift eVouchers, cannot be resold, and are not refundable.

Any purchase less than the value of the Gift eVoucher causes the unused balance to be saved for use in a future transaction. Any purchase exceeding the value of the Gift eVoucher requires the use of a valid debit or credit card to complete the online transaction.

Loyalty Points

Registered customers accumulate free Loyalty Points each time they place an order. Loyalty Points can be used against future purchases at D for Dog.

Each £1 spent earns 1 Loyalty Point which is worth £0.02 off a future purchase. Loyalty Points can be used once 100 points or more have been collected. To find out more visit Loyalty Points.

D for Dog Loyalty Points are valid for 12 months. Loyalty Points cannot be transferred or resold, cannot be redeemed for cash and cannot be replaced or used once expired. We reserve the right to cancel the scheme or change the value of Loyalty Points at any time.