I ordered this jacket and was very disappointed when it arrived as it was tight around my dog's neck. I double checked the initial measurement I had given of 38cms at the widest part of her neck and sure enough this was correct. I emailed the company and asked if I could send it back so they could let the neck out by a few cms. From the outset the owner was hostile and totally unhelpful. I was told I would have to pay for this alteration, or even more likely I would have to pay for it to be completely re-made (which was ridiculous!). For a tailor made jacket you would expect it to fit your dog perfectly, but that certainly wasn't the case. I would have been willing to send the jacket back to have it adjusted (it was a quick and easy job), but having to pay more, when it was not my fault in the first place, seemed totally unfair.
As a side note, I was also surprised to find out that the jacket does not come with a harness hole. I mentioned this to the owner and was told it wasnt necessary and that the harness had to be worn over the jacket. In my opinion this completely defeats the purpose as the harness will get soaking wet in the rain. I pointed out that it would be helpful if it was mentioned that the jacket does not have this feature on the website description to avoid disappointment. In response I was told I should have emailed them and explicitly asked before purchasing. Well, this never crossed my mind! Every dog jacket I've ever bought has a harness hole and to me it is a very standard feature (I'm sure I'm not alone). Either way, it would have been more encouraging if this feedback had been positively taken on board. Instead, and indicative of my entire experience with this company, it was completely dismissed.
I have since gone to the local tailor and had the neck fixed and had a harness hole added. The whole thing took less than an hour. However, it did cost me even more money. Next time I will buy from a local pet shop! Not worth the money, headache or time I had to wait. Customer service is appalling.
Dear Olivia, thank you for your review. Your garment was made exactly to your specifications and within the time frame stated. If for some reason the garment had not been made to the specifications given, we would of course have corrected this free of charge. I am not sure why, in your review, you are now saying you measured your dog's neck again and it was correct. This is not what happened. We politely asked you 3 times to please remeasure your dog's neck and you refused each time. We were clear and polite in all our emails and were more than willing to make adjustments to the garment for you if the error had been ours. Regarding the harness hole, this garment does not include one and yes, it is best to check first if you are unsure.
Friday, 26 April 2019 | Geoffrey
We are pleased with the coat we requested to be made to our requirements as our dog is not a regular size
Very happy indeed with our custom made purchase from DforDog. Fits perfectly and we feel the rainproof dog jackets are of very good quality. We would definitely use DforDog again in the future.
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Wednesday, 28 November 2018 | Catriona
Order a blue and a red in intermediate for a cocker and a springer spaniel. Sizes are good (was a little nervous of my measurements due to no return policy on made to order items - which is understandable). They look nice a comfortable and don't seem to hinder movement. Will test thoroughly in the rain later this evening!