Phone issues - Apologies, it seems we are having intermittent phone issues. At this time we seem to be able to accept calls but they go straight to voice mail and we are unable to make any outbound calls. Until the issue is fixed, please email us instead. Thank you and apologies for any inconvenience caused.
Although our items were the wrong size which was our mistake as Well, I would just like to add the service on returns on exchanges was brilliant. Thank you to Jenny for all your help and quick response. I will definitely recommend and use again. Thanks Anthony Brown.
This turned out not to be any good for my dog. It is tighter around the neck than I like and there is no adjustment. Also, the lead link is attached to the neck whereas I prefer the lead link to be at the shoulder. It was well made but just not suitable for my dog. One of the down sides of buying online you cannot examine items as thoroughly.
Although the coat was well made I measured my dog as instructed in the description,but the coat that I actually received wouldn't even go over his head,it would of fitted a tiny puppy,anyway I put it in the bin I was so disappointed.
Hi Christine, I am sorry to hear that you are disappointed. As these harnesses go over the dog's head, we advise measuring around your dog's head and referring to the size chart provided before purchasing. I am not sure why you would put it in the bin. You could have returned or exchanged it.
Tuesday, 13 August 2019 | Margaret
A lovely harness, well made and easy to fit and release. My dog does not mind at all its being put on and taken off over her head, so be sure to make the first fitting calm, totally non-traumatic, and that's the way it will be on successive times. Very pleased with item and with speed of delivery. Thank you.