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Delivery and FAQ

Dispatch

We dispatch to the UK and European countries and territories that are part of the EC fiscal (VAT) area, with the exception of some products that are UK delivery only. We do NOT dispatch outside the EC fiscal (VAT) area (e.g. The Channel Islands, Gibraltar, Norway, Switzerland etc) or to the Rest of the World (USA, Canada, Far East, Australasia).

The standard dispatch time for off-the-shelf items is 1-2 working days but dispatch times for different items can vary, especially for personalised, engraved and made to order items. If an item's dispatch time is longer than 1-2 working days it will be stated on the product page.

Making a Purchase

Making a purchase could not be easier. Simply browse our online shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, choose how you would like to pay and complete the payment process.

We accept orders online via a secure debit/credit card facility or via PayPal. We also accept telephone orders. We do not accept cheques or postal orders.

Payment and Security

We accept payment by credit or debit card via a secure online payment system. Your card details are entered via a secure PCI DSS compliant server. We are also 3D Secure. 3D Secure is a scheme implemented by the banks and card schemes as a method of reducing card fraud. We also accept payments via PayPal.

Shipping and Handling

Delivery is within the UK and EC Europe. Our postage and packing costs are dependent on the items in your order and your delivery location. Please note that parts of your order may be dispatched separately. This will be at no extra cost to you, the customer.

Delivery Destinations

D for Dog dispatch to the following destinations (apart from the exception of some products that are UK delivery only):

United Kingdom

  • England
  • Wales
  • Scotland
  • Northern Ireland
  • Isle of Man
  • Scilly Isles

Europe

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Irish Republic
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Please note that we do NOT dispatch outside the EC fiscal (VAT) area (e.g. The Channel Islands, Gibraltar, Norway, Switzerland etc) or to the Rest of the World (USA, Canada, Far East, Australasia).

P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases we will contact you if postage costs are going to be higher than those stated when you placed the order.

How to Contact D for Dog

Email is the quickest way to reach us and for us to respond. Email us at info@dfordog.co.uk. If you prefer to call, our number is 020 7193 0955 but please be patient as we cannot man the phone all the time during busy periods.

Returns and Exchanges

For product returns or exchanges please contact us via email info@dfordog.co.uk for the relevant form(s) and returns address(es). Please note that some items are non-refundable. Please see our Terms and Conditions for full details.

Faulty or Damaged Items

Please retain the item and contact us via email info@dfordog.co.uk. Please see our Terms and Conditions for full details.

Gift eVouchers

Gift eVouchers can be used online to purchase items available at the D for Dog online shop (one voucher per order). Simply enter your Gift eVoucher code at checkout. Please see our full Terms and Conditions for details.

Loyalty Points

Registered customers accumulate free Loyalty Points each time they place an order. Loyalty Points can be used against future purchases at D for Dog. Each £1 spent earns 1 Loyalty Point which is worth £0.02 off a future purchase. Loyalty Points can be used once 500 points or more have been collected. To find out more visit Loyalty Points.

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