D for Dog Coronavirus (COVID-19) Update
Please scroll down to the bottom on the page for the latest updates.
Dear lovely dog owners and friends of the furry four legged, we hope you are all staying safe as we all face lockdown again.
We remain open for all online purchases and are doing so in a safe and responsible way. So if you need any dog accessories or products, you can still make your online orders with D for Dog. Our online chat service and phone line is still manned as well, so any questions at all, feel free to ask. It is only manned by one person though, so again, please be patient.
While we appreciate that you want your purchases as quickly as possible, some picking and packing may take a little longer than usual and more importantly, please note that Royal Mail and courier services will be under a lot of pressure so once again there may be delivery delays. Your patience is very much appreciated, thank you.
Online shopping for dog products
All our lovely and useful dog products are still available to purchase online and are still being delivered (although there may be delays), so please shop with confidence as always. If anything changes with regards product availability or delivery, we will let you know, but at the moment it is pretty much business as usual, with extra safety measures in place by us to keep everyone safe.
We are always flexible on our return and exchange policy with regards return time frames so you can continue to shop in the knowledge that it is OK if you cannot get to the post office within the usual 2 week time frame for returns and exchanges. Please returns things within a reasonable time-frame though.
Gifts for dogs and dog lovers
If you need to buy a gift for a dog lover but that is difficult with shops closed, why not consider one of our online gift evouchers. They are processed online and sent via email, so it is a quick and safe way to get a gift to any dog lover in your life. The recipient can then come online and spend their voucher on anything they would like. Woof!
Find out more here Gift Vouchers.
Of course, you can also buy anything from D for Dog and have it sent directly to the recipient. Simply enter a different delivery address at checkout in order to send a doggie related gift directly to a dog or dog lover.
Information, advice and funnies
If you find yourself with more reading time on your hands, take a look at our dog blog, which has 15 years of dog related advice and articles you may find useful and also funnies you may enjoy.
Whether we like it or not, we are all experiencing social isolation again but at least we have our furry pals with us. At the moment we are allowed to walk our dogs, as long as we keep a safe distance from others, so you can still enjoy some healthy and safe walks with your dog. And as many of us will be stuck at home again, why not take this opportunity to spend more quality time with your dog and maybe play some new games or teach them some fun tricks. Dogs love brain games and learning.
OK folks, that’s all for now. If anything changes, we will of course update this blog (please see updates below).
Stay safe, enjoy some extra time with your furry pals and we will update you if anything changes here.
Virtual hugs from the D for Dog team x
Update: 25th March - Some of our off-the-shelf items are now being dispatched every other day, to reduce post office runs. This does not affect medical suits/sleeves/items which are still going out at 3pm every day as usual via a daily Royal Mail pick up service.
Update: 31st March - Royal Mail and some courier services, although still running, do appear to be a little slower than usual so please be patient, thank you.
Update: 6th April - Unfortunately, due to a lack of availability of the wood needed, the production of the wooden feeders, toy boxes and rustic beds has been suspended. The wood is currently needed for more important projects. You can still place an order for one of these items but production will not begin until the wood is available again.
Update: 13th April - Some of the garments used to make the t-shirts for human wear are now out of stock. With the garment supplier currently closed, we are unable to get more at this time. The printers are still open and can print any slogan but only on a limited number of colours/sizes.
Update: 14th April - Due to the temporary closedown of the fibre factory, the production of all P&L pet beds and mats has been suspended. You can still place an order but production will not begin again until the fibre factory has reopened, which is expected to be in approx. 4 weeks (as a rough estimate).
Update: 1st May - We have been told that the materials needed for the production of the wooden feeders, toy boxes and rustic beds should hopefully be available again by mid-end May.
Update: 10th May - Most of the garments used to make the t-shirts for human wear are available again.
Update: 14th May - The materials needed for the production of the wooden feeders, toy boxes and rustic beds are now available and production has recommenced but please allow a little extra time while the backlog of orders is cleared, thank you.
Update: 15th May - The production of all P&L pet beds and mats will begin again next week.
Update: 18th May - Please note that Royal Mail are continuing to struggle with demand at the moment and many parcel deliveries are delayed as a result. Some parcels are arriving in the usual time frame while others are taking over a week. Please only contact us if your parcel is delayed by over 2 weeks and you are worried that it may be lost. Thank you.
Update: 1st June - A number of couriers (DPD, Parcelforce etc...) are short of drivers needed to cope with the current high demand. So although we are arranging pickups of parcels, they are not necessarily being picked up by the couriers on the days we request/state. Please bear this in mind if you check your tracking and see a delay or no movement of your parcel. These are temporary courier delays. Thank you.
Update: 5th November - So here we all are again. At the moment we are still operating as usual but, as mentioned above, please be patient. There may be be minor delays with some picking and packing and there are sure to be some delivery delays as Royal Mail and couriers will be under pressure again as Covid meets the Christmas rush. Please order early for Christmas this year because of inevitable delivery delays but also a lot of stock is already very low and some Xmas items are already out of stock. We don't want any sad doggies on Xmas day.
Update: 4th January 2021 - Royal Mail and the couriers appear to be a little bit more on top of things now Xmas is over but things are by no means back to normal and there are still some delivery delays. Please be considerate of this before reporting an order delivery delay. Thank you.
Update: 6th January 2021 - Other than the Royal Mail and courier delays mentioned above, we are operating as normally as possible. However, please note that dispatches are being limited in some cases to 2 or 3 times a week for some items. We appreciate your understanding if your dispatch time is a day or two longer than usual. Thank you.
Update: 11th January 2021 - Some of our ranges are experiencing dispatch delays due to Covid issues. Most items are being dispatched in the normal time frames. Items experiencing delays are flagged with warning text on the product and basket pages.
Update: 12th January 2021 - Please note that 28 areas across the UK are no longer receiving regular post as Royal Mail are heavily impacted by the Covid outbreak. Royal Mail has published a list of areas which currently have limited delivery services because of high numbers of postal staff sick or self-isolating. Most of these areas are in England, with one in Northern Ireland. The areas are:
Barnsley (S70, S71, S72 and S75)
Bury St Edmunds (IP28-IP33)
Horsham (RH12, RH13)
Leeds City (LS1-LS5)
Magherafelt (BT45, BT46)
South Ockendon (RM15)
Even if you are not in one of these affected areas, please note that all post is suffering delays. Please be considerate of this before reporting an order delivery delay. Please wait a little bit longer than you usually would before contacting us about an order that hasn't arrived. Thank you.
Update: 13th January 2021 - Red Dingo dogs tags are engraved and dispatched from Switzerland. They usually arrive in about 5 days but we have noticed that they are taking longer at the moment. Many seem to be taking 2-3 weeks. If you order a Red Dingo tag, please be patient with the post. If you are not prepared to wait, please don't risk it - order one of our other engraved tags.
Update: 19th February 2021 - Many couriers are struggling to cope with demand and there are therefore delays. In particular we have noticed significant delays with Hermes, who appear to be taking 4-5 days to process parcels into their system. Some of our product that go by Hermes include the igloo dog beds and some of the ceramic dog bowls.